Get Your Contact Center Privacy Right: GDPR, CCPA AND You

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Evan Dobkin, Senior Product Marketing Manager, Talkdesk
Gary Audin, President, Delphi
Roy Atkinson, Group Principal Analyst, HDI/ICMI

Recent and forthcoming regulations require businesses to give consumers more information about what data is collected from them and how it is used, as well as increased ability to opt out of use of their data. GDPR (the European Union’s General Data Protection Regulation), CCPA (the California Consumer Privacy Act) and other regulations carefully prescribe the responsibilities of businesses to protect data as well as the consequences for not complying. More of these regulations are coming. In addition, information crossing the wire between the consumer and the business should be as secure as possible from cyberattacks and third-party interception.

During this webinar, we will cover the following questions:

  • How are current practices affected by new requirements?
  • How do compliance requirements impact current and future technology purchase decisions?
  • What needs to be done now to prepare staff for changes in processes and procedures?

This webinar will help you draw your roadmap for compliance now, and in the future. Join us for an interactive and informative hour, filled with practical tips, and complete with live audience Q&A.

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