Customer Service Continuity: Three Key Advantages of Cloud Transformation

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Filomena Feliciano, Senior Product Manager Security & Compliance, Talkdesk
Evan Dobkin, Senior Product Marketing Manager, Talkdesk


Why do companies look to digital transformation? For most, improving the customer experience is the catalyst and they soon discover how CX touches every part of the organization. With the contact center as the focal point for customer interactions, strategic digital transformation begins there with multiple teams including I.T. and Security working toward this common goal.

Join Talkdesk for a discussion with our platform and security experts to learn why these departments should be working closely together and how they can create advantages in jointly solving for:

  • Full deployment flexibility
  • Compliance with an ever-increasing set of data regulations
  • Day-to-day security management
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