Choose your storage deployment and cloud location with data residency.

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Leverage Talkdesk flexible cloud deployment solutions to store and process your data in a specific geography or in a private cloud for added protection. Talkdesk Regional Cloud™ and Talkdesk Hybrid Cloud™ give you choices.

Comply with regulations, legislation, and corporate policies on where and how to store customer data.

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Choose any of the available deployment locations with Talkdesk Regional Cloud to store and process all your private customer interaction data. Stay compliant with privacy regulations by maintaining control of your data in your preferred region.

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Choose how you want to store your data with Talkdesk Hybrid Cloud. Take advantage of the agility, scalability, and cost-efficiency of the public cloud, while also leveraging private storage to meet legal requirements and provide an additional layer of security with Talkdesk Hybrid Cloud.

We see great benefits for enterprise clients of having data safely stored in a private cloud to comply with their specific internal security and IT requirements, and combining it all with the amazing benefits of having a cutting-edge cloud-native contact center platform — a key success factor in the intelligent experience center.

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Ensure compliance with local data privacy regulations such as GDPR and CCPA, with national data sovereignty laws, and with banking, financial services or other industry regulations.

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<img decoding="async" loading="lazy" class="alignleft wp-image-1966 " src="https://infra-cloudfront-talkdeskcom.svc.talkdeskapp.com/talkdesk_com/2018/03/11182835/hero-customer-cognosante.png" alt="Cognosante" width="339" height="56" srcset="https://infra-cloudfront-talkdeskcom.svc.talkdeskapp.com/talkdesk_com/2018/03/11182835/hero-customer-cognosante.png 478w, https://infra-cloudfront-talkdeskcom.svc.talkdeskapp.com/talkdesk_com/2018/03/11182835/hero-customer-cognosante-239x40.png 239w" sizes="(max-width: 339px) 100vw, 339px" />
Learn how Cognosante safeguards patient data and stays 100% HIPAA compliant using Talkdesk Hybrid Cloud.

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Our global cloud infrastructure offers regional deployment options so you can choose the geographic location where your contact center data is stored and processed.

Choose your preferred region.

Comply with local data privacy regulations such as GDPR and CCPA, national data sovereignty laws, financial services and healthcare regulations, as well as other industry standards.

Meet regulatory requirements.

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Drive innovation and revenue with Talkdesk CX Cloud’s end to end suite of customer experience applications.

Globally managed multi-tenant solution

Compliant with information privacy sovereignty laws.

International Data Privacy Compliance

features

Get an isolated cloud instance that you can fully adapt to your internal IT specifications.

Private storage

Adapt your private cloud instance to keep up with evolving security and compliance demands.

Adaptive to evolving IT requirements

xConnect

The interface of the application its great for monitoring and handling all agents to improve productivity in real time.

Overall it is a good tool, it covers the basics, good reporting, good coverage, ease of use and it is pretty reliable, in the 18 months that we have used it, it has never failed.

The call quality is great. Talkdesk offers great integration options, all our required systems are integrated into TD natively.

Talkdesk is great for a Sales Organization that has to be on the phone all the time. Also, if you use Salesforce it is amazing that it can link calls straight to their account.

Talkdesk allows our company to call clients, track and record phone calls, and access voicemails using one platform. It also links with Salesforce to record data which is useful for tracking of daily calls. Having the ability to conduct conference calls and transfer calls also provides benefits other services may not offer.

Talkdesk is well suited to creating reports like the agent status report that shows the breakdown of the activities being performed by a team member. It helps determine whether the team member is trying to avoid his/her responsibilities or not.

The Talkdesk support team does an amazing job making sure issues are solved timely and requests are fulfilled in the best way.

It's suited when you want to route calls with different priorities, and when your customer service demands agents with different skills. Using the salesforce data dip we can quickly identify the type of client calling and assign a specific team to answer them or give them a higher priority on the waiting queue.

trustpilot

Cognosante

Talkdesk celebrates Data Privacy Day wearing the new ISO 27701 badge

The Cloud Customer Experience: Moving Away from Legacy Contact Center Providers

A guide to security and compliance at Talkdesk

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Experience the modern cloud contact center platform for every industry.

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Leverage Talkdesk flexible cloud deployment solutions to store and process your data in a specific geography or in a private cloud for added protection.

Choose your storage deployment and cloud location with data residency.

Comply with regulations, legislation, and corporate policies on where and how to store customer data.

Select your data storage region.

Choose your storage deployment model.

Meet regulatory requirements.

Benefits.

Choose your preferred region.

Meet regulatory requirements.

Talkdesk Regional Cloud features.

Globally managed multi-tenant solution

International Data Privacy Compliance

Talkdesk Hybrid Cloud features.

Private storage

Adaptive to evolving IT requirements

Additional deployment options.

xConnect

Customers love Talkdesk.

The interface of the application its great for monitoring and handling all agents to improve productivity in real time.

Overall it is a good tool, it covers the basics, good reporting, good coverage, ease of use and it is pretty reliable, in the 18 months that we have used it, it has never failed.

The call quality is great. Talkdesk offers great integration options, all our required systems are integrated into TD natively.

Talkdesk is great for a Sales Organization that has to be on the phone all the time. Also, if you use Salesforce it is amazing that it can link calls straight to their account.

Talkdesk is well suited to creating reports like the agent status report that shows the breakdown of the activities being performed by a team member. It helps determine whether the team member is trying to avoid his/her responsibilities or not.

The Talkdesk support team does an amazing job making sure issues are solved timely and requests are fulfilled in the best way.

Related resources.

Cognosante

Talkdesk celebrates Data Privacy Day wearing the new ISO 27701 badge

The Cloud Customer Experience: Moving Away from Legacy Contact Center Providers

A guide to security and compliance at Talkdesk

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