PRODUCTS | AI for On-premises Contact Centers
Unleash AI in your on-premises contact center.
Talkdesk Customer Experience Automation (CXA) can be deployed on top of any contact center infrastructure to quickly add automation and AI agents, and deliver superior customer experiences without replacing existing systems.
Transform the customer experience with CXA.
An end-to-end platform that offers a flexible adoption model to help brands take advantage of multi-agent orchestration and automation without investing in a brand new contact center. Encompassing Talkdesk Autopilot™, Talkdesk Copilot™, Talkdesk Interaction Analytics™, and Talkdesk AI Trainer™, our agentic AI suite seamlessly integrates with cloud and on-premises contact centers without requiring costly data scientists and prolonged deployments.
Incorporate AI self service across the customer journey.
Talkdesk Autopilot™ generates highly contextual conversational responses to customer inquiries using agentic AI. Don’t just deflect calls with self service, autonomously resolve them at first contact.
Empower agents with real-time guidance and next best actions.
Talkdesk Copilot™ delivers real-time automated assistance, contextual recommendations, and next best actions with agentic AI. Answer customer inquiries quickly and accurately, while reducing costs and improving operational efficiency.
Turn every interaction into customer intelligence.
Talkdesk Interaction Analytics™ reviews customer conversations for topics and sentiment trends without setup. Powered by CXA, it detects emerging topics, uncovering valuable insights and opportunities—even unexpected ones.
Train AI without needing AI training yourself.
Talkdesk AI Trainer™ empowers business users to train and fine-tune AI models used in contact centers, while providing ultimate control and visibility.
IVR integration
Seamlessly route callers from your IVR to Talkdesk Autopilot.
Talkdesk Knowledge Management™
Get answers not articles. A knowledge management system made for easy searching.
Transcription with sentiment
Uncover emerging topics and opportunities to streamline operations.
Automation designer
Enable non-technical users to build and manage Talkdesk Autopilot™ without manually creating scripts or conversational flows.
Live agent escalation
Identify complex issues and seamlessly handoff customer interactions to a human agent from Talkdesk Autopilot™.
Session monitor
Access live and archived details, like transcriptions and sentiment analysis to measure quality.
Automatic summary
Automate after call work with generative AI summarization and disposition selection.
Dashboard
Visualize customer intents, topic discovery, and escalation rate to live agents.
