Today’s customers expect to get their questions answered on their own terms through self-service channels. Guide is an AI-powered, self-service knowledge base that helps you level-up your customer self-service while empowering every agent to provide a world-class customer experience.
Put customers where they want to be — in the driver’s seat. Guide uses AI and natural language processing to understand the context of customers’ requests to deliver the most relevant knowledge base content in real time, helping them get their questions answered on their own terms.
A great knowledge base doesn’t just assist customers, it serves your entire organization. Pair Guide with Talkdesk’s Agent Assist to present agents with the most relevant content during a call, guiding them to deliver a more personalized customer experience.
The days of struggling with your difficult-to-maintain knowledge base are over. Guide leverages community-generated content and an intuitive drag-and-drop interface to help you easily create new content, and rich analytics and AI-powered recommendations inform you which existing articles need improving and how.
A simple, drag-and-drop interface makes creating new knowledge base articles a breeze.
Powered by Talkdesk iQ, AI-based recommendations help you optimize your knowledge base articles faster.
Information stored in disparate systems is synthesized by Guide, providing agents and customers the most comprehensive answers to their questions.
Enhance your knowledge base articles by easily collecting and acting upon content feedback from your agents and customers.
Leverage AI to automatically rank and present the most relevant articles based on past interaction history and conversation context.
Talk desk is a great tool for our company. Customer service is always available and ready to help. We are able to manage the calls easily with the friendly and adjustable dashboard. Reporting is good but confusing at times since many of the different filters can mean different things.
I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!
Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.