INSURANCE
Smarter insurance customer experience, powered by AI.
Create seamless, secure, and personalized customer experiences with smart automation and deep insurance system integrations.
Purpose-built for insurance customer experience.
Reimagine your insurance contact center. Streamline policy servicing, claims, and new business to improve customer engagement and boost efficiency.
Driving real results for insurance leaders.
“Talkdesk helps me achieve that empathetic, knowledgeable response across my team, even as Lemonade has scaled. The reporting features in Talkdesk help me keep track of every individual’s performance. I can easily see their average handling time, talk time, how quickly they picked up the call, and the length of the after-call work. We use all these metrics for our efficiency targets.”
Stephanie Baszulewski, Sr. Manager of CX Europe at Lemonade
Built for insurance, ready on day one.
Get insurance contact center software pre-configured for policy servicing, claims, and new business workflows. Discover deep system integrations and pre-trained AI models designed to support insurance agents from day one.
AI-powered automation that increases efficiency, not risk.
AI-powered automation helps accelerate claims processing and policy updates while reducing fraud risk. With a unified view of customer context, agents can work more efficiently, resolve cases faster, and deliver more personalized service.
Omnichannel engagement that drives policyholder satisfaction.
Engage policyholders seamlessly across voice, chat, SMS, and digital channels with AI-powered automation for quick issue resolution. Intelligent routing ensures customers reach the right agent—reducing wait times and improving resolution rates.
Surprise customers with a seamless insurance experience.
Unify the insurance customer journey and improve satisfaction, while empowering employees with automation and actionable insights.
Out-of-the-box and custom integrations for insurance.
certifications
The trusted choice for your contact center.
Related resources.
FAQs
Get the answers to your questions about insurance contact center solutions.
AI-powered automation personalizes every policyholder interaction in your insurance call center by intelligently routing customers, offering self-service options, and proactively engaging them via voice, SMS, and digital channels. Talkdesk Digital Engagement™ ensures seamless omnichannel interactions, while Talkdesk Copilot™ provides real-time guidance to agents.
Insurance-specific AI workflows allow policyholders to self-serve for ID card requests, policy changes, cancellations, and reinstatements. When human support is needed, Talkdesk Insurance Agent Workspace™ provides agents with a unified customer view to resolve requests quickly.
Yes, AI automates first notice of loss (FNOL), claim opening and closing, and general liability processing—reducing claims resolution times while ensuring compliance. Talkdesk Autopilot for Insurance™ also resolves common policyholder inquiries autonomously, escalating to an agent only when necessary.
AI-powered solutions reduce manual workloads, improve self-service adoption, and lower outsourcing costs by automating policy inquiries, claims processing, and payments. Talkdesk Self-Service Portal™ and Automated Notifications handle routine inquiries while freeing up agents for high-value interactions.
Talkdesk Shield™ protects insurers with real-time fraud detection, secure authentication, and regulatory compliance with PCI DSS, SOC 2, ISO 27001 standards. Automated monitoring and reporting also reduce compliance risks.
Talkdesk offers out-of-the-box integrations with PAS, CMS, and CRM platforms, reducing implementation time from months to weeks. Talkdesk Connections™ allows for easy integration with third-party systems.