I’ve been using TalkDesk for a while now and the good thing I never had an instance of missing my work-related calls on my phone. A very clean user-friendly setup allows you to transfer calls to your hand-held devices or phones. And the best thing is call quality. I know TalkDesk uses Plivo call endpoints to route calls and I’ve also used Plivo in the past which has the best voice quality on VOIP calls. All in all, I’d def recommend TalkDesk to anyone who is looking out for a VOIP calling solution for your workplace.
Talkdesk has been reliable and convenient for our VOIP telecommunication needs. Talkdesk also adds value by recording our calls and enabling business analysis by tracking metrics like conversion rates, applying dispositions to calls, and assigning voicemails/ follow-ups to the correct team member.
In my company we use Talkdesk daily and we love it! It is super easy to use and we can call to different countries with no problems. The most important characteristic is that it is connected to Salesforce so that we can track our calls and also add personal data of customers or comments for future calls. We love this tool and have been using it for over a year. Would definitely recommend it to other businesses.
Talkdesk has increased our teams efficiency by keeping downtime low and call volume high. The simplicity of the platform and user friendliness allow us to train our staff faster than any other platform in the past. Although we would like to customize color templates, we are happy.
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