Call Center Best Practices

5 Tips to Reduce Your Call Center’s Average Time in Queue

5 Tips to Reduce Your Call Center’s Average Time in Queue
by Shauna Geraghty

November 2, 2015

min read

Start reducing wait times today, get started with Talkdesk!

Shauna Geraghty

As the first U.S. employee, Shauna helped to scale Talkdesk to over 1,000 employees in 7 offices globally. During her tenure, she has built Talkdesk's Marketing, Talent and HR functions from the ground up. Shauna has a doctorate in clinical psychology and has applied foundational knowledge from the field of psychology to help propel Talkdesk along its hyper-growth trajectory.

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