Artificial Intelligence

AI for contact centers: How Artificial Intelligence is transforming the contact center

AI for contact centers: How Artificial Intelligence is transforming the contact center
by Jafar Adibi

February 11, 2020

min read

AI & AUTOMATION

Customer Assistance

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Jafar Adibi

As Head of AI and Data Science, Jafar leads AI for the Talkdesk enterprise contact center platform. Prior to joining Talkdesk, Jafar developed advanced Machine Learning solutions for understanding people behavior and consumer intelligence at PwC, Reunify and Incentica. Jafar holds a Ph.D. in Computer Science from the University of Southern California and is a recipient of multiple national and international awards.

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