Artificial Intelligence

3 steps to infusing AI in the contact center

3 steps to infusing AI in the contact center
by Jafar Adibi

February 12, 2020

min read

AI & AUTOMATION

Three Steps to Infusing AI in the Contact Center

Walk before you run

Jafar Adibi

As Head of AI and Data Science, Jafar leads AI for the Talkdesk enterprise contact center platform. Prior to joining Talkdesk, Jafar developed advanced Machine Learning solutions for understanding people behavior and consumer intelligence at PwC, Reunify and Incentica. Jafar holds a Ph.D. in Computer Science from the University of Southern California and is a recipient of multiple national and international awards.

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