Healthcare organizations implement many practices and tactics to improve the patient/consumer experience. But why do these programs so often deliver disappointing results, or fail to move the PX needle? The answer is often in how they are introduced and embraced by the care team and staff.
In this timely webinar, Burl Stamp, FACHE, joins healthcare and consumer experience experts from Talkdesk to explore the impact that employee engagement and workplace culture have on patient experience. Burl is a national thought-leader on patient and employee engagement and a frequent author and speaker on contemporary leadership issues in health care and his firm has worked with leading community hospitals, academic centers, and multi-specialty physician practices across the globe.
Join the second part of the discussion The 4-Part Framework for Building a Patient-Centered Culture.
