CX professionals understand the importance of AI, yet organizations still struggle to deploy and adopt this technology in truly meaningful ways. For example, 89% of CX professionals believe in the importance of leveraging AI in the contact center, yet only 14% of organizations consider themselves “transformational” in employing AI to do the heavy lifting for the business.
What is holding organizations back on the path to AI maturity? And how can these limitations be overcome in an increasingly automated world?
Join our AI experts to learn more about:
- The evolving perceptions of AI and its maturity in CX.
- What are the top predictions for the future of AI in the contact center.
- How are global organizations achieving superior CX with AI.
