Product demo: Talkdesk Identity

Quickly authenticate and connect customers to agents.

Empower your customers and agents to get quickly and safely down to business with Talkdesk Identity™. Improve your customers’ experience and help protect their data – and your contact center – with self-service authentication powered by voice biometrics.

Watch our product demo to see how Talkdesk Identity provides value by:

• Using self-service automation to increase customer satisfaction by quickly routing customers to agents.
• Verifying a caller’s identity early in the flow to increase IVR call containment for faster resolution and lower operating costs.
• Detecting and preventing fraudsters and protecting customer data with near real-time visibility into fraud scores and aggregated contact details.