Live Webinar
Inside the minds of CX Innovators: Driving impact with Customer Experience Automation
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Date: Wednesday, Dec. 10, 2025 – 9:00 a.m. PT | 12:00 p.m. ET
The future of CX is being built today—by the innovators who are redefining what’s possible.
Step inside the minds of the 2025 Talkdesk CX Innovators Awards winners and discover how they’re driving measurable impact through automated customer experience.
In this exclusive showcase, you’ll hear real stories from leaders who have:
Elevated customer experiences with precision and scale.
Empowered their teams through intelligent automation.
Leveraged AI agents to solve complex challenges across service, sales, and support.
These award-winning innovators have cracked the code on blending human ingenuity with AI-powered orchestration—unlocking greater efficiency, loyalty, and growth.
What you’ll learn:
The traits that set award-winning CX teams apart.
How to apply AI and automation in meaningful, scalable ways.
Tips to future-proof your CX strategy for 2026 and beyond.
Behind-the-scenes lessons from top-performing organizations.
Whether you’re looking to level up your operations, modernize your tech stack, or get inspired—this is the place to start.
Amber Scott
VP, Customer Experience, Serta Simmons Bedding
Rob McGregor
VP, Customer Experience & Performance, Emprise Bank
Jackie James
Director, Global Operations, Quadient
Mike Matoush
SVP, Education and Learner Experience, Career Certified
Amy Payne
VP, Customer, Partner and Regional Marketing, Talkdesk
