Kick-off 2024 with inspiration from CX leaders at top organizations who are innovating to deliver a better customer experience. Join the 2023 class of CX Innovators Award winners, as they share real-world stories and advice on improving customer experience, how they optimize workflows, and the impact AI is having on their operations.
Hear directly from companies like JK Moving Services, CAI, and BCLC, and help us recognize and celebrate the entire 2023 class of our CX Innovator winners. In this masterclass, you’ll see how:
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JK Moving Services reduced call abandonment rate by 7% and decreased supervisor escalations by 30%
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CAI decreased time spent on post-call documentation by 8 minutes or more
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BCLC increased positive customer experience scores by 10 points
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And more
