Checklist

Managing Security of a Remote Contact Center

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Companies have transitioned from having physical contact centers with direct oversight of employees’ activities to completely remote work operations. With this change, leaders are now facing new challenges such as monitoring workforce operations and aligning new cloud-based tools and platforms with existing security standards designed previously for on-premises situations.

This checklist is designed to help leaders in IT, security and contact center operations evaluate their current state of security and consider where to make strategic improvements to continue meeting the high security standards required for a contact center’s workforce and throughout a security-focused organization.

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