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Proven to help companies have better conversations.

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"We saved $25,000 in voluntary time off and eliminated nearly 1,700 work hours through automation, productivity increased by at least 30%, possibly even more."

Kelly Kirkham Director of Operations, Ninefold

Talkdesk Workforce Management key features.

Intelligent forecasts

Leverage artificial intelligence to generate extremely accurate forecasts based on historical and real-time data.

Automated scheduling

Automate and optimize the scheduling process based on shift templates, break rules, agent skills, and KPI goals.

Analytics & Insights

Create customizable dashboards and reports to analyze key metrics and make better decisions.

Omnichannel support

Generate forecasts and schedules that support your omnichannel workflows.

Experience the next generation in workforce management.