If you are managing a call center, you are probably at a crossroads: Your customer contacts are rising, but your budgets have been frozen or slashed.

However, you may be surprised to find that there are a few tweaks or simple strategic decisions that can make all the difference for your bottom line while still protecting the customer experience (CX).

Download this checklist for seven cost-saving ideas that will help you:

• Put your current tech and staff spendings into perspective
• Deploy smart cost-cutting tools and strategies in the contact center
• Deliver great CX, no matter how tight financial constraints may be.