How to Hire and Manage a Remote Workforce

Download the Ebook

Technology is just one piece of the puzzle for how organizations need to adapt to the new work-from-home environment.


To help customer experience (CX) leaders go remote and shift their hiring and management processes and styles, this ebook compiles:

  • Useful tips for hiring and training remote contact center agents
  • An end-to-end guide for managing a remote team
  • A call scoring form to evaluate remote customer support agents.
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