Contact Center Agent Performance: No Room for Sacrifices

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As the heart of the contact center operation, agents play a particularly valuable role in driving results. Agent performance is, indeed, a paramount business focus.

This Special Report by Talkdesk and Contact Center Weekly reveals how to position your agents and, thus, your CX function, for success.

Topics include:

  • What customers really want – and what that means for agent performance;
  • How the rise of AI is impacting agent performance strategy;
  • 7 challenges that are inhibiting results;
  • 6 opportunities to dramatically elevate agent performance;
  • 8 radical performance metrics you should start using right now.
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