Talkdesk Interaction Analytics

Talkdesk Speech Analytics

Automate the discovery of unknown friction points in the customer journey.

Talkdesk Interaction Analytics™ is an AI-powered text and speech analytics tool that captures, transcribes, and analyzes every customer interaction across all contact channels. Surface key conversation moments, topics, sentiment, and discern customer intent to empower your teams to take the next best action towards a better and more frictionless customer experience.