AI that actually improves self-service with voice authentication.
Companies face increasing pressure to comply with data security and privacy. To support this, contact centers need more robust and secure authentication methods. Additionally, poor customer authentication too often increases handling time by adding extra steps to the call, slowing down the process, and causing difficulties for both the agent and the customer.
Check out how Talkdesk Identity™ uses AI for self-service voice authentication and helps companies detect and prevent fraud.