CX Innovators Awards
CX Innovators Awards Winners 2025.
Celebrating CX Innovators finding a better way to put customers first.
The winners.
Award-winning impact.
* Survey of 2025 CX Innovators nominees conducted by UserEvidence
97%
of nominees optimized time and costs by driving interaction efficiency
100%
of nominees experienced business growth by ensuring customer follow-through
90%
of nominees made their teams more effective by automating agent tasks
94%
of nominees differentiated their business by getting customer service right the first time
Ultimate Innovator
Celebrating companies who have leveraged Talkdesk technology, either standalone or in combination with Talkdesk AppConnect partners and/or other technology, in innovative ways to solve CX challenges and deliver best-in-class customer experience.
Winner
Winner
Winner
Honorable mention
Honorable Mention
Rookie of the Year
Celebrating companies who have successfully implemented Talkdesk and exemplified CX excellence by achieving a rapid deployment and experiencing a quick return on investment. This award is available to customers who implemented Talkdesk in the past 12 months (June 2024 – present).
Growth Leader
Celebrating companies who have used customer experience to unlock new customers, drive enterprise growth, and increase revenue. Examples for this award include companies that have demonstrated how their CX contributes to tangible business growth outcomes, such as creating upsell or cross-sell opportunities, increasing customer lifetime value, in support of strategic business models and priorities.
Efficiency Leader
Celebrating companies who have successfully increased agent effectiveness and workplace efficiency by leveraging creative CX solutions. Examples for this award include implementing self-serve solutions to improve customer satisfaction; using voice biometrics to speed identity verification; and integrating key technology systems to make teams more effective.
Optimization Leader
Celebrating companies who have optimized their business with decreased OPEX and reduced agent attrition through innovative CX solutions. Examples for this award include driving interaction efficiency with the implementation of assistive technology for agents; accelerating onboarding and agent ramp time with technology to increase effectiveness.
Social Impact
Celebrating companies who make a lasting, positive impact in their communities and the world. Examples for this award include companies that champion diversity, equity, and inclusion initiatives, raise global awareness of social injustices, or engage in community and environmental giving.
Winner
Honorable Mention
AI Visionary
Celebrating business leaders who enthusiastically embrace AI and other emerging technologies to create world-class customer experiences. Examples for this award include leaders who undertake digital transformations; and leaders who champion significant improvement to business metrics by harnessing powerful technology to support innovation.
Winner
Rob McGregor
VP, Customer Experience & Channel Delivery
Honorable Mention
Mike Matoush
SVP of Education and Learner Experience
Momentum Leader
Celebrating female business leaders on the cutting-edge of customer experience, who push the industry towards innovation. Examples for this award include female leaders who empower their agents to deliver best-in-class customer experiences; and female leaders who use technology to build differentiated customer experiences for their companies.
Winner
Amber Scott
VP of Customer Experience
Honorable Mention
Kristin Galan
Senior Manager, Retail Rewards & Incentives
Honorable Mention
Daniela Gomez
Head of Innovation
LIVE WEBINAR
Inside the minds of CX Innovators.
Step inside the minds of the 2025 Talkdesk CX Innovators Awards winners and discover how they’re driving measurable impact through automated customer experience.