Histórias de clientes da Carey International | Talkdesk

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Carey International Logo Positive Solo

A Carey chega à excelência com a Talkdesk.

Região

América do Norte

SETOR

Hotelaria e Viagens

DIMENSÃO

Média empresa

Badge Cx Ultimate Innovator 25

Customer Story Carey Thumb

Carey International provides premium ground transportation services. Think chauffeured private car. And we do that in every major city, twenty four hours a day around the globe. To customers like the NFL and the NBA, we do a huge program for Super Bowl. When folks are calling to book a car or we're we're coordinating their travel, Talkdesk helps us make the Super Bowl a success. We had to upgrade our technology to be competitive. We're able to handle things quicker. We're able to get more metrics out of Talkdesk with the reporting and things that it could bring to help us do our job. Also helps the agents and the dispatchers with the live listening agent. We have our customer care department listening to them. We're like, hey, this person is allowed to do this. So it saves us time because the supervisor or the manager in that department can handle it themselves. Wherever we are opening up new avenues for those agents to assist our customers, we're gonna do that on the Talkdesk platform. So today we're doing voice, we're doing email, the future will use AI. We are expanding our services in Mexico to offer our customers our services in Spanish. This may have been a big lift in the past, but doing this with Talkdesk is is almost trivial. The biggest area that Talkdesk has has helped us is giving us more visibility to improve our ability to coach and train our specialists because we're a premium service, so we gotta keep up with the customer. We also have to keep up with the business, the relationship business. People who are in our cars, you know, we're taking care of them. We're relying on Talkdesk to take care of us, and they've come through. One of the value propositions of Carey to our customers is our systems including Talkdesk are extremely reliable. They're gonna have excellent service, that they're gonna have a knowledgeable driver and great car, all the way up to multimillion dollar events like Super Bowl. And that's why we chose Talkdesk.

Carey International provides premium ground transportation services. Think chauffeured private car. And we do that in every major city, twenty four hours a day around the globe. To customers like the NFL and the NBA, we do a huge program for Super Bowl. When folks are calling to book a car or we're we're coordinating their travel, Talkdesk helps us make the Super Bowl a success. We had to upgrade our technology to be competitive. We're able to handle things quicker. We're able to get more metrics out of Talkdesk with the reporting and things that it could bring to help us do our job. Also helps the agents and the dispatchers with the live listening agent. We have our customer care department listening to them. We're like, hey, this person is allowed to do this. So it saves us time because the supervisor or the manager in that department can handle it themselves. Wherever we are opening up new avenues for those agents to assist our customers, we're gonna do that on the Talkdesk platform. So today we're doing voice, we're doing email, the future will use AI. We are expanding our services in Mexico to offer our customers our services in Spanish. This may have been a big lift in the past, but doing this with Talkdesk is is almost trivial. The biggest area that Talkdesk has has helped us is giving us more visibility to improve our ability to coach and train our specialists because we're a premium service, so we gotta keep up with the customer. We also have to keep up with the business, the relationship business. People who are in our cars, you know, we're taking care of them. We're relying on Talkdesk to take care of us, and they've come through. One of the value propositions of Carey to our customers is our systems including Talkdesk are extremely reliable. They're gonna have excellent service, that they're gonna have a knowledgeable driver and great car, all the way up to multimillion dollar events like Super Bowl. And that's why we chose Talkdesk.

Resolução de problemas mais rápida.

Melhoria no desempenho do agente.

Icone Aspire

Apoio a eventos de alta relevância.

Orientada ao serviço. Com tecnologia Talkdesk.

Desde 1921, a Carey International é referência mundial em transporte terrestre premium, escolhida pelos viajantes mais exigentes do planeta. Presente em mais de 1.000 cidades ao redor do mundo, a Carey oferece um padrão incomparável de segurança, confiabilidade e profissionalismo—garantindo que cada viagem seja perfeita do início ao fim.

Por meio de sua exclusiva rede global de franquias, a Carey entrega uma experiência elevada e consistente em uma ampla gama de serviços, incluindo carros executivos, traslados de aeroporto, soluções para viagens corporativas, transporte para eventos e serviços de chofer personalizados. Com um compromisso inabalável com cuidado e atenção aos mínimos detalhes, a Carey define o padrão de excelência em transporte terrestre de luxo.

"Um dos grandes diferenciais da Carey para nossos clientes é a confiabilidade absoluta de nossos sistemas, incluindo a Talkdesk. Nossos clientes desfrutam de um serviço impecável, com motoristas experientes e veículos de primeira classe, chegando a atender eventos milionários, como o Super Bowl. E é por isso que escolhemos a Talkdesk."

Charlie Majane Chief Technical Officer, Carey

A Carey International conta com a Talkdesk para oferecer um serviço premium, 24 horas por dia, a clientes globais como NFL e NBA. Apoiando eventos de grande porte, como o Super Bowl, a Talkdesk oferece a rapidez, escalabilidade e confiabilidade que a Carey precisa para manter seus elevados padrões de serviço personalizado.

Com monitoramento em tempo real, os supervisores podem identificar e resolver problemas instantaneamente, enquanto relatórios robustos potencializam o treinamento e desempenho dos agentes. A Talkdesk também permite que a Carey se expanda rapidamente para novos mercados e idiomas—como oferecer suporte em espanhol no México—com mínimo esforço.

Impulsionado pela Talkdesk Customer Experience Automation™ (CXA), o Talkdesk Copilot™ potencializa cada interação com o cliente por meio de informações e orientações geradas por IA, ajudando os agentes a oferecer um serviço consistente e personalizado em grande escala.

Cs Performance Management Travel Hospitality
Com a garantia de qualidade automatizada no Talkdesk Quality Management, cada interação agora é avaliada—substituindo amostragens manuais limitadas e oferecendo uma visão completa do desempenho e da satisfação do cliente.

Ao unir informações, eficiência operacional e confiabilidade comprovada, a Talkdesk ajuda a Carey International a manter sua reputação de serviço global excepcional, enquanto cresce de forma ágil e preparada para o futuro. A flexibilidade da plataforma oferece suporte às operações 24 horas por dia, 7 dias por semana, 365 dias por ano da Carey, à rápida implantação para grandes eventos e à entrega consistente de serviços em locais internacionais.

Conheça nossos recursos.

CUSTOMER EXPERIENCE AUTOMATION (CXA)TALKDESK COPILOT TALKDESK QUALITY MANAGEMENT

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