Recognition further elevates Talkdesk from other cloud contact center competitors in customer service, innovation and ease of use
SAN FRANCISCO – March 23, 2021 – Talkdesk®, Inc., the leading cloud contact center for innovative enterprises, today announced it leads the contact center solutions industry in 17 reports across six categories of the G2 Spring 2021 report: Best Contact Center Operations Software, Best Telecom Services for Call Centers, Best Auto Dialer Software, Best Speech Analytics Software, Best Contact Center Quality Assurance Software and Best Contact Center Knowledge Base.
Talkdesk tops all Contact Center as a Service (CCaaS) vendors in total customer reviews on G2 with 1,200 reviews, 37% more than its nearest competitor and a score of 4.4 out of 5 stars. Talkdesk also again earned G2 badges for Best Usability and Most Implementable, as well as new badges for Best Relationship, Easiest Doing Business With, Best Support and Easiest to Use.
Talkdesk highlights in the G2 Spring 2021 report include:
Best Contact Center Operations Software
Best Telecom Services for Call Centers Software
Best Auto Dialer Software
Best Contact Center Knowledge Base
Best Speech Analytics Software
Best Contact Center Quality Assurance Software
“We are proud to again see Talkdesk recognized as a leader in multiple critical categories and seventeen reports in this influential report by G2. Customer service, innovation and ease of use are Talkdesk hallmarks, and it is an honor to have thousands of customers voice support for Talkdesk as a leader in these areas,” said Tiago Paiva, chief executive officer, Talkdesk. “We are absolutely changing the customer experience, and this recognition further distances Talkdesk from other cloud-based contact center competitors.”
Tweet this: @Talkdesk tops @G2dotcom Spring 2021 reports, leads in more reports than any other #CCaaS provider, highest user reviews and earns six G2 badges, including Best Relationship, Easiest Doing Business With, Best Support, Easiest to Use
Talkdesk® is the cloud contact center for innovative enterprises. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings. Over 1,800 innovative companies around the world, including IBM, Acxiom, 2U, Trivago and YMCA rely on Talkdesk to make customer experience their competitive advantage. Learn more and request a demo at www.talkdesk.com.
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