Name: Talkdesk
Brand: Talkdesk
Rating: 4 (137 reviews)

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FINANCIAL SERVICES & INSURANCE | EXPERIENCE CLOUD

Financial Services Experience Cloud: purpose-built for financial services and insurance.

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Financial Services Experience Cloud

Banking

Insurance

Financial Services & Insurance

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Accelerate customer experience transformation and business growth with a product that’s purpose-built to immediately meet industry needs and bring value on day one. Out-of-the-box industry integrations and workflows, and AI trained with industry expertise, come pre-tailored to handle your top customer service priorities.

Deliver breakthrough CX with Financial Services Experience Cloud™.

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Designed to meet the unique CX needs of banks, including account servicing, lending, payments, and collections.

For banking

Purpose-built to unify the customer journey across policy servicing, claims, and new business.

For insurance

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Built with out-of-the-box integrations for seamless interactions that bring value on day one.

Connected

Built with artificial intelligence to drive more personalized engagements on any channel.

Intelligent

Built on an enterprise-grade platform with state-of-the-art encryption to ensure client trust.

Secure

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Talkdesk has been a great phone platform for our customer support team. The third-party integration has made it easy for agents to launch calls from a customer ticket, log their call notes and have them carry over between ticketing and accounting programs. Good solution for businesses relying on a call queue system.

We have been using it for the last 2 years, and so far, the overall experience is great. The interface is smooth and easily integrated with Chrome, which we widely use in our company.

Talkdesk is well suited for any industry that is looking track, customize, and increase efficiency in any call center setting.

UI and overall product is simple to use and is effective at accomplishing the goals of the company

For customer outreach, quality assurance is important and call quality is excellent.

It helped us in retaining existing SIP Numbers, Integrating with internal AWS Storage, Integrating with reporting solution, Debugging call and call flows.

Talkdesk offers a very great product at a very competitive price. While the other products had several things, Talkdesk gives you the ability to use what the business needs at the time instead of giving everything at once at a higher price.

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Thanks - the Talkdesk Team.

Request a free demo of the CX solution purpose-built for financial services.

Experience the cloud contact center for innovative enterprises.

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Talkdesk Financial Services Experience Cloud™ helps companies deliver a client experience that’s seamless, personalized, and trusted. Learn more.

Financial Services Experience Cloud  - Call Center Solutions | Talkdesk

Talkdesk

Talkdesk® is a global cloud contact center leader for enterprises of all sizes, serving enterprise customers in 100+ countries. Talkdesk drives exceptional business outcomes with an AI-powered cloud contact center platform built for your industry that is trusted, flexible, and innovative.