2. Do not neglect the potential of AI

Security tools and dashboards infused with artificial intelligence (AI) identify trends, spot out-of-pattern activity and detect both performance pitfalls and possible security threats. Look for comprehensive reporting capabilities to examine each incident and act fast on any suspicious activity.

3. Create a strong interpersonal foundation

AI-powered tools and state-of-the-art processes are wasted without proper agent training and communication on potential threats and mitigation strategies.

Utilize training techniques that engage agents and clearly explain their critical role in data security. New strategies to develop staff while fostering interpersonal bonds include gamification tools and mentoring programs.

A remote workforce presents new challenges in protecting organizational and customer data. New challenges require new strategies to ensure information security. An approach that includes a mix of training, remote management tools and automated, proactive processes will greatly improve threat identification, response time and build an ironclad data security model.

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