Artificial Intelligence

Can we engineer more inclusive customer service with next-gen AI voice assistants?

Kezia Downing
By Kezia Downing

0 min read

Engineer More Inclusive Customer Service Next Gen Ai Voice Assistant
The Future Of Ai In The Contact Center


The future of AI in the contact center

Kezia Downing

Kezia Downing

Kezia is an associate product marketing manager at Talkdesk. Her work has included driving research on the generational differences in customer service expectations and the growing preference for AI-supported services for frictionless customer journeys. During her tenure with Talkdesk, she has been at the forefront of AI innovation, working on how brands can utilize AI and machine learning to solve customer service pain points.