Press Release
Talkdesk secures 10 2026 Top Rated Awards from TrustRadius across AI, CX, and Contact Center categories
For the seventh consecutive year, verified customer reviews highlight enterprise trust in Talkdesk’s advanced automation and reliable contact center infrastructure
PALO ALTO, Calif. — June 15, 2026 — Talkdesk®, Inc., a leader in Customer Experience Automation (CXA), today announced it has earned 10 2026 Top Rated Awards from TrustRadius, an HG Insights Company. The recognition spans ten categories, including Conversation Intelligence, Customer Experience Management, Contact Center, Intelligent Virtual Agent, Knowledge Management, Voice Recognition, Call Center Workforce Optimization, and Live Chat.
The breadth of this year’s recognition reflects the full scope and value of the Talkdesk technology stack. Customers validated the reliability of Talkdesk CX Cloud for contact center operations, as well as the advanced artificial intelligence (AI) capabilities of Talkdesk Customer Experience Automation.
“Consistent customer praise is harder to earn than any analyst ranking, and that’s exactly what the Top Rated award measures,” says Rajat Bhatnagar, senior vice president of growth at HG Insights. “Talkdesk earning Top Rated recognition across 10 categories is a clear sign it’s working for the teams that depend on it most. Users point to call quality, flexible routing, and integrations that slot into existing workflows without much friction. Congratulations to the Talkdesk team.”
“Earning 10 Top Rated Awards from TrustRadius, for the seventh consecutive year, is a reflection of the trust our customers place in us every day,” said Kush Parikh, senior vice president of customer experience at Talkdesk. “TrustRadius recognition is powered entirely by verified customer feedback, which makes it especially meaningful. It tells us that across the full CX stack, Talkdesk is delivering real, measurable value for the organizations that depend on us.”
Since 2016, the TrustRadius Top Rated Awards have set the industry standard for unbiased technology recognition. Based entirely on verified customer feedback, the awards are never influenced by analyst opinion or vendor relationship status. Full methodology and scoring criteria are available on the TrustRadius website.
What customers are saying about Talkdesk on TrustRadius
Talkdesk has a trScore of 8.1 out of 10 and 688 verified reviews and ratings. Customer reviews emphasize the operational impact, reliability, and ease-of-use of Talkdesk solutions:
- “We replaced an on-premise ancient system with Talkdesk a few years ago. Moving to the cloud and having the AI and reporting tools that come with Talkdesk have been great for us. We require scalability and the option to make changes to call flows quickly, which Talkdesk has delivered.”
- “We currently utilize both the voice and digital components of Talkdesk to engage with our members. This allows us to have productive [customer] conversations both with a live person, but also through the utilization of Talkdesk’s Autopilot solution.”
- “We use Talkdesk both as our primary call center software to engage with our members during business hours, but also internally as an enterprise-wide solution for our help desks across multiple departments. We migrated to the Talkdesk solution roughly three years ago…to upgrade our telephonic services to our members. Talkdesk fits that bill and continues to develop innovative ways for us to leverage efficiencies both internally and externally.”
Read more customer feedback on the Talkdesk TrustRadius profile.
About Talkdesk
Talkdesk® automates the world’s most complex customer journeys. By resolving customer requests from start to finish, AI agents enable a hybrid workforce where human expertise is reserved for the moments that matter most. Backed by deep industry expertise and trusted by global leaders like Canon, United Rentals, Sysco, and Kimberly-Clark, Talkdesk sets the standard for Customer Experience Automation (CXA).
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
About TrustRadius
TrustRadius, an HG Insights Company, is a buyer intelligence platform for business technology. Through comprehensive product information, in-depth customer insights, and peer reviews, buyers are enabled to make confident decisions. TrustRadius also empowers technology brands to capture and activate the authentic voice of customers, which improves products, buyer trust, and engagement with in-market buyers. TrustRadius was acquired by HG Insights in June 2025.
Media Contact
Talkdesk Public Relations