Press Release
Talkdesk Named a Leader in the Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center, 2024
Talkdesk AppConnect Marketplace and Talkdesk Industry Experience Cloud™ platforms are highlighted as strategic innovations that help simplify the deployment of Conversational AI technology in the contact center
SAN FRANCISCO — February 8, 2024 — Talkdesk®, Inc., a global AI-powered contact center leader for enterprises of all sizes, today announced it has been named a Leader in the second Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center (ICC).
The Aragon Research Globe™ for Conversational AI in the ICC evaluated 20 providers that are including conversational artificial intelligence (AI) technology within their intelligent contact center offerings or providing solutions focused exclusively for the ICC. The analysis tracked strategy, performance, and reach parameters to name Talkdesk as a leader.
Talkdesk AppConnect, an industry-leading customer experience solutions marketplace, and Talkdesk Industry Experience Cloud™ platforms, pre-integrated with core industry systems, are highlighted as strategic innovations that help simplify the deployment of Conversational AI technology in the contact center.
Supporting Quotes
Tiago Paiva, founder and chief executive officer at Talkdesk, said: “Talkdesk continues to innovate with a focus on responsible GenAI that enables our customers to modernize every customer engagement. It’s rewarding that Aragon Research analysts acknowledge our commitment to provide AI-powered technology that delivers the capabilities and enhanced CX outcomes that businesses of all sizes globally want.”
Additional Resources
Learn how Talkdesk empowers responsible AI usage through its new suite of Generative AI (GenAI) features that make AI more responsible, accurate, and accessible in the contact center.
About Talkdesk
Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Serving enterprise customers in over 100 countries, we partner with our customers to deliver continuous innovation and breakthrough results. Our unwavering commitment to doing what we say we will do, and our investment in the highest levels of security and reliability for our products make us second to none in the industry. Improve customer experiences, increase efficiency, and grow revenue with Talkdesk, a cloud contact center platform built for your industry. Learn more and take a self-guided demo at http://www.talkdesk.com/.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
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Media Contact:
Christie Blake