Press Release
Talkdesk earns top rankings in G2 Summer 2026 reports across AI customer support, conversational intelligence, and multilingual customer support
Top rankings in 75 reports reflect Talkdesk’s expanding leadership across the full customer experience automation landscape
PALO ALTO, Calif . — May 28, 2026 — Talkdesk®, Inc. today announced its G2 Summer 2026 Report rankings, earning recognition across a broader range of customer experience categories than ever before. Talkdesk is positioned as #1 in 17 G2 reports and among the top three vendors in 75 reports, backed by more than 1,700 five-star ratings. This quarter’s results mark a significant expansion of Talkdesk’s leadership beyond its contact center roots, with top rankings now spanning AI customer support agents, conversational intelligence, multilingual customer support, and digital customer service platforms — reinforcing its position as the defining platform for Customer Experience Automation (CXA).
Advancing Enterprise Customer Experience Automation
This season’s rankings reflect the breadth and depth of Talkdesk’s CXA platform, with new and expanded recognition across the categories that matter most to enterprise buyers modernizing their customer experience operations.
AI Customer Support Agents
- Talkdesk named Leader in Overall Grid® Report for AI Customer Support Agents
Conversational Intelligence
- Talkdesk named Leader in Overall Grid Report for Conversation Intelligence
- Talkdesk named Leader in Enterprise Grid® Report for Conversation Intelligence
- Talkdesk named Leader in Mid-Market Grid® Report for Conversation Intelligence
- Talkdesk named Leader in Small-Business Grid® Report for Conversation Intelligence
Customer Self-Service
- Talkdesk ranks #2 in Enterprise Results Index for Customer Self-Service
- Talkdesk earns the “Best Meets Requirements” badge in the Enterprise Usability Index for Customer Self-Service
- Talkdesk earns the “Highest User Adoption” badge in the Enterprise Implementation Index for Customer Self-Service
Customer Service Automation
- Talkdesk named Leader in Overall Grid Report for Customer Service Automation
Digital Customer Service Platforms
- Talkdesk named Leader in Overall Grid Report for Digital Customer Service Platforms
- Talkdesk ranks #2 in the Results Index for Digital Customer Service Platforms
- Talkdesk earns the “Best Meets Requirements” badge in the Enterprise Usability Index for Digital Customer Service Platforms
Multilingual Customer Support
- Talkdesk ranks #1 and earns the “Best Usability” badge in the Usability Index for Multilingual Customer Support
- Talkdesk ranks #1 and earns the “Best Results” badge in the Results Index for Multilingual Customer Support
- Talkdesk ranks #1 in the Overall Grid Report for Multilingual Customer Support
- Talkdesk ranks #1 and earns the “Most Implementable” badge in the Implementation Index for Multilingual Customer Support
- Talkdesk ranks #1 and earns the “Best Relationship” badge in the Relationship Index for Multilingual Customer Support
- Talkdesk named Momentum Leader in Momentum Grid® Report for Multilingual Customer Support
Proactive Notification
- Talkdesk earns the “Best Support” badge in the Enterprise Relationship Index for Proactive Notification
Maintaining Dominance in Contact Center Solutions
Talkdesk continues to maintain its long-standing authority in contact center solutions. This marks the 17th consecutive season — and the 34th time since 2018 — that Talkdesk has been named a Leader in the Overall Grid Report for Contact Center.
Contact Center
- Talkdesk named Leader in Overall Grid Report for Contact Center
- Talkdesk named Leader in Enterprise Grid Report for Contact Center
- Talkdesk named Leader in Mid-Market Grid Report for Contact Center
- Talkdesk named Momentum Leader in Momentum Grid Report for Contact Center
Call Center Infrastructure (CCI)
- Talkdesk named Leader in Overall Grid Report for CCI
- Talkdesk earns the “Easiest Setup” badge in the Enterprise Implementation Index for CCI
- Talkdesk named Momentum Leader in Momentum Grid Report for CCI
Auto Dialer
- Talkdesk named Leader in Overall Grid Report for Auto Dialer
- Talkdesk earns the “Easiest to Use” badge in the Overall Usability Index for Auto Dialer
Contact Center Workforce
- Talkdesk named Leader in Overall Grid Report for Contact Center Workforce
- Talkdesk earns the “Easiest Admin” badge in the Enterprise Usability Index for Contact Center Workforce
- Talkdesk earns the “Best Support” badge in the Enterprise Relationship Index for Contact Center Workforce
Contact Center Quality Assurance
- Talkdesk named Leader in Overall Grid Report for Contact Center Quality Assurance
Contact Center Knowledge Base
- Talkdesk named Leader in Overall Grid Report for Contact Center Knowledge Base
Speech Analytics
- Talkdesk ranks #1 and earns the “Best Results” badge in the Enterprise Results Index for Speech Analytics
- Talkdesk earns the “Highest User Adoption” badge in the Enterprise Implementation Index for Speech Analytics
- Talkdesk named Leader in Overall Grid Report for Speech Analytics
- Talkdesk named Leader in Enterprise Grid Report for Speech Analytics
- Talkdesk named Leader in Mid-Market Grid Report for Speech Analytics
- Talkdesk named Leader in Small-Business Grid Report for Speech Analytics
Overall, Talkdesk earned 149 G2 badges this season, including Leader, Momentum Leader, Best Relationship, Most Implementable, Best Results, Best Usability, Easiest Setup, Highest User Adoption, and more.
About Talkdesk
Talkdesk® automates the world’s most complex customer journeys. By resolving customer requests from start to finish, AI agents enable a hybrid workforce where human expertise is reserved for the moments that matter most. Backed by deep industry expertise and trusted by global leaders like Canon, United Rentals, Sysco, and Kimberly-Clark, Talkdesk sets the standard for Customer Experience Automation (CXA).
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
Media Contact
Talkdesk Public Relations