For years, carriers and brokers relied on human-based interactions for almost every point of the customer journey. COVID-19 has accelerated the pace of digitization, and while insurers are making progress, much work remains to be done. Insurers will need to make continued investments in delivering a better digital policyholder experience — particularly in claims — supported by a new workforce model powered by automation and AI.
Learn more on how leading carriers and brokers are building the future of CX.
