In a recent study, Talkdesk Research™ found that 62% of retail customer experience (CX) professionals agree that legacy contact center technology is limiting their ability to improve customer experience. As a result, 86% of retailers that are not fully cloud-based report that they are likely to transition to the cloud in the next two years.
This white paper is for those that are planning on making that transition. It outlines a business case for a cloud-native contact center and provides a roadmap to successfully transition your operations to the cloud without disrupting your customer experience team’s ability to service your customers.
Download this white paper for step-by-step information on how to:
- Make a strategic migration decision.
- Integrate core CX systems.
- Automate key business processes.
- Drive adoption.
