We’re all human: How Serta Simmons, Cambridge Spa Group, and Humach cultivate compassion in their contact centers

“Let me speak to your manager! I’m not happy!” Been there, said that. But what about the people on the other side of the line? We all want to be heard, understood, and helped. That is compassion. It goes beyond empathy.

Watch Talkdesk and CX executives from Serta Simmons Bedding, Cambridge Spa Group, and Humach in a live conversation about creating a virtuous circle of compassion:

• Leaders extending compassion to customer service agents.
• Agents extending compassion to customers.
• Customers extending compassion back to agents.

Live session from NRF Retail’s Big Show, January 2023.

Learn more about what a culture of compassion can do for your brand in our guide.