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We’re all human: How Serta Simmons, Cambridge Spa Group, and Humach cultivate compassion in their contact centers

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Thanks - the Talkdesk Team.

&quot;¡Déjeme hablar con su gerente! ¡No estoy contento!&quot; He estado allí, dijo eso. Pero, ¿qué pasa con la gente del otro lado de la línea? Todos queremos ser escuchados, comprendidos y ayudados. Eso es comprensión. Va más allá de la empatía.
Watch Talkdesk and CX executives from Serta Simmons Bedding, Cambridge Spa Group, and Humach in a live conversation about creating a virtuous circle of compassion:
<ul class="text text--16">
<li>Líderes que extienden la comprensión a los agentes del servicio de atención al cliente.</li>
<li>Los agentes transmiten comprensión a los clientes.</li>
<li>Los clientes devuelven comprensión a los agentes.</li>
</ul>
Sesión en vivo del Big Show de NRF Retail, enero de 2023.
Learn more about what a culture of compassion can do for your brand <a href="/es-es/resources/guides/creating-a-culture-of-compassion-in-retail-contact-centers/" rel="noopener" target="_blank">in our guide</a>.

Rellene el formulario para ver la grabación de la sesión:

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Chris McShane

Jeff Pennell

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Register and watch the We’re all human: How Serta Simmons, Cambridge Spa Group, and Humach cultivate compassion in their contact centers Webinar.