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We’re all human: How Serta Simmons, Cambridge Spa Group, and Humach cultivate compassion in their contact centers
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Shannon Flanagan
VP Global Industry Strategy: Retail & Consumer Goods, Talkdesk
Amber Scott
VP, CX, Serta Simmons Bedding
Chris McShane
SVP, CX, Serta Simmons Bedding
Jeff Pennell
CEO of Cambridge Spa Group
Tim Houlne
CEO de Humach