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We’re all human: How Serta Simmons, Cambridge Spa Group, and Humach cultivate compassion in their contact centers

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Thanks - the Talkdesk Team.

&quot;Mi faccia parlare con il suo responsabile! Non sono affatto soddisfatto!&quot;. Ci siamo già passati. Ma che dire delle persone dall'altra parte della linea? Tutti vogliamo essere ascoltati, compresi e aiutati. Questa è compassione. Va oltre l'empatia.
Watch Talkdesk and CX executives from Serta Simmons Bedding, Cambridge Spa Group, and Humach in a live conversation about creating a virtuous circle of compassion:
<ul class="text text--16">
<li>Leader che trasmettono compassione agli agenti del servizio clienti.</li>
<li>Gli agenti offrono compassione ai clienti.</li>
<li>I clienti che contraccambiano con compassione gli agenti.</li>
</ul>
Sessione in diretta dal Big Show di NRF Retail, gennaio 2023.
Learn more about what a culture of compassion can do for your brand <a href="/it-it/resources/guides/creating-a-culture-of-compassion-in-retail-contact-centers/" rel="noopener" target="_blank">in our guide</a>.

Compila il modulo per assistere alla registrazione della sessione:

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Shannon Flanagan

Amber Scott

Chris McShane

Jeff Pennell

Tim Houlne

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Register and watch the We’re all human: How Serta Simmons, Cambridge Spa Group, and Humach cultivate compassion in their contact centers Webinar.