Driving through a tunnel wearing sunglasses inhibits your ability to see what’s up ahead and react. Similarly, running a call center without proper reporting capability makes it more likely that you will incorrectly see what’s coming and run into trouble.
Join Talkdesk and Ytica in this live webinar to see how you can:
- Understand ring time, queue time, talk time and wrap-up time and slice those data by ring group to identify top performers and areas where you need to provide coaching
- Determine the service level you should strive for to minimize abandon rates
- Gain deep insight into your customers’ sentiment to discover which are at the risk of leaving
Can’t make it to the webinar? Register anyway and we’ll send you a recording.
