SPEAKERS:
Chris Skinner, World-renowned Banking Expert & Author
Cory Haynes, VP of Financial Services and Insurance, Talkdesk
The COVID-19 pandemic has shifted our reality, not only have our daily lives been transformed but banking client demands are massively shifting as well. Clients are demanding better experiences such as leveraging digital methods for cash transactions, and even routine in-person branch engagements.
These new client demands will transform global economic recovery. In this session, Cory Haynes, VP of Financial Services and Insurance at Talkdesk, is joined by Chris Skinner, a world-renowned banking expert, and author.
Watch on-demand as they explore:
- Driving the debate of human vs. digital.
- Leveraging CX to create the future of banking.
- Uncovering a true omnichannel experience with omniaccess.
- Competing with the fintech CX.
