Podcast Episode

The one thing every contact center bot needs

with Blake Morgan

The one thing every contact center bot needs

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Change the way your customers think about bots.

If you ask customers if they want to talk to a bot, most people will likely say no. But if you ask customers if they want to get their issues solved faster, they will likely all say yes. While sometimes maligned, bots are one of the best most scalable ways to offer fast, correct customer service.

In this episode of The Modern Customer Podcast by Blake Morgan, learn:

  • The secrets to tailoring your bots to your customer’s needs.
  • Tips of scaling machine learning in your contact center.
  • The advantages of having your contact center agents training your AI systems.

Speakers.

Blake Morgan

Blake Morgan

Keynote Speaker and Customer Experience Futurist

Speaker Ben Rigby

Ben Rigby

SVP Global Head of Product & Engineering, AI, Automation, and Workforce at Talkdesk

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