The IVR in the New Age of Voice

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Steve Bell, Director of Product Marketing at Talkdesk

The traditional heavy lifter of customer communications has been the technology known as interactive voice response (IVR), which has had a reputation for challenging and potentially frustrating customers who can feel trapped in unyielding decision trees.

But now many experts feel that IVRs are about to undergo a major resurgence as the customer’s channel of choice as IVRs are enhanced with technologies such as customer journey analytics (to improve the IVR customer experience) and natural language processing (to add flexibility).

Join our panel of experts from NICE, Concentrix, Gridspace, and Talkdesk and learn why IVRs are poised to become your customers’ favorite channel.

On this webcast you will learn:

  • How to understand customer challenges in the IVR
  • How to create meaningful conversations for effective human-to-human interactions
  • How IVRs will be able to deliver awesome experiences in multiple languages and dialects
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