The 4-Part Framework for Building a Patient-Centered Culture
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There is no “magic wand” for impacting patient experience in healthcare. Even the best tools and most proven strategies require coordination and commitment across the organization to succeed in delivering a better patient journey. Leading healthcare organizations understand that a great staff culture of service, robust process, and differentiated technology are all equally vital to creating an improved patient experience.
Join Burl Stamp, FACHE, a national thought-leader on patient and employee engagement and a frequent author and speaker on contemporary leadership issues in health care, as he explores actionable steps providers can take to create a patient-centric employee culture and ultimately drive better patient experiences. Burl will be joined by healthcare and consumer experience experts from Talkdesk to give you the best practices and insights to make an impact in your organization.