Turn your vision for a better CX into a reality.
The complexity of today’s customer journey, involving multiple touchpoints across multiple paths, makes it imperative for organizations to adopt an “Always Open” digital front door strategy and focus on digital evolution. And although this isn’t a new concept, it’s one thing to understand the pain points and opportunities that exist across today’s customer journey, and quite another to drive a winning strategy to address them.
Watch this discussion between Talkdesk and CCW experts, to learn how to turn your vision of a better customer experience into a reality and create a digital front door strategy that allows your customers to seamlessly move between the channels they prefer and never encounter a dead end.
In this conversation we cover:
- Vision and ownership.
- CX front-line employee engagement.
- Leading the change.
