Talkdesk Workforce Management

Talkdesk Workforce Management™ combines powerful artificial intelligence and automation with a remarkably intuitive user experience to help you optimize staffing and scheduling decisions, reduce administrative effort, and deliver a better scheduling experience for agents that’s designed for the modern workforce.

Join us to see how Talkdesk Workforce Management can help you: 

• Anticipate customer demand and plan more effectively with accurate, omnichannel interaction forecasts.
• Automatically generate optimized schedules designed to improve operational efficiency and quality of service.
• Improve the agent experience with a unique conversational interface designed to quickly process open-ended scheduling requests.