Product Demo

Talkdesk Reporting and Analytics

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Talkdesk Explore is a powerful business intelligence tool that transforms raw data into actionable insights to uncover patterns, drill down into specifics and make better, more informed business decisions. Live Dashboards is an easy-to-use real-time dashboard tool, that brings all relevant data into a single application and enables timely and better-informed decisions to drive contact center performance.

Join us to see how you can:

  • Track KPIs and team performance in real-time – Service level, Average Handle Time, Average Abandonment Rate and Average Wait time
    Set thresholds.
  • Create and adjust reports and dashboards.
  • Use pre-built reports for quick visualization.
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