Talkdesk Explore is a powerful business intelligence tool that transforms raw data into actionable insights to uncover patterns, drill down into specifics and make better, more informed business decisions. Live Dashboards is an easy-to-use real-time dashboard tool, that brings all relevant data into a single application and enables timely and better-informed decisions to drive contact center performance.
Join us to see how you can:
- Track KPIs and team performance in real-time – Service level, Average Handle Time, Average Abandonment Rate and Average Wait time
Set thresholds.
- Create and adjust reports and dashboards.
- Use pre-built reports for quick visualization.
