Thursday, August 15th at 10am PT /1pm ET
Pete Lee, Global Head Strategic Alliances, Observe.AI
Dave Richards, Head of Marketplace Partnerships & Operations, Talkdesk
Christian Wathne, Head of Sales Engineering, Observe.AI
Every company wants to hire agents that can deliver the most incredible experience for their customers. Empowering them to do their best work is a great first step but how do you differentiate a world-class agent versus a mediocre agent? And how do you ultimately measure the success of an agent’s interaction with a customer?
Watch this webinar with Observe.AI and Talkdesk to learn how you can dramatically improve the quality assurance (QA) process to create the best performing agents, boost customer experience, and improve ROI for your company.
You will learn how to:
• Use voice AI to get the latest insights into all of your calls
• Replicate your best agents through actionable insights into how they are interacting with customers
• Unlock customer voice sentiment to see how they feel about a product or competitor
• Improve important QA KPIs leading to real customer impact