Five Ways to Reduce Costs and Increase Operational Efficiency in the Contact Center

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Devon Mychal, Product Marketing Manager at Talkdesk

John McMullan, Product Marketing Manager at Talkdesk

The recent global pandemic and resulting economic uncertainty has led to an increased focus on cost and operational efficiency for businesses around the world. Meanwhile, contact centers in many industries are experiencing an unprecedented surge in customer inquiries while simultaneously grappling with challenges related to a new, remote-first operating model. These competing demands pose a unique challenge for CX and customer service leaders, who must find ways to optimize costs without sacrificing quality of service. 

In this webinar, join Talkdesk for a deep dive into actionable strategies that CX leaders can consider to reduce costs, increase operational efficiency, and control risk exposure in the short and long term. 

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