string(8) "webinars" Finessing the Cloud: How next-gen cloud contact centers are revolutionizing customer care | Talkdesk

webinar

Finessing the Cloud: How next-gen cloud contact centers are revolutionizing customer care

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Thursday, October 11, 2018 | 10AM PDT / 1PM EDT

The cloud has enabled a multitude of rapid advancements we couldn’t have envisioned a decade ago. But, not all clouds are created equal. In today’s competitive cloud contact center environment, it’s more critical than ever to look beyond the hype of legacy, first-generation clouds to see–and carefully evaluate–what really matters when it comes to the future of your contact center.

During this informative 30-minute webinar with Frost & Sullivan Principal Analyst, Nancy Jamison, we will deliver fresh perspectives on the important trends and must-haves that will differentiate your customer experience delivery well into the future:

  • Why cloud-native will continue to outpace legacy cloud providers
  • What contact center trends are making a noticeable impression and how to use them to your advantage
  • How running your contact center using real time context and data will make you stand out with your customers

 

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