Thursday, October 11, 2018 | 10AM PDT / 1PM EDT
The cloud has enabled a multitude of rapid advancements we couldn’t have envisioned a decade ago. But, not all clouds are created equal. In today’s competitive cloud contact center environment, it’s more critical than ever to look beyond the hype of legacy, first-generation clouds to see–and carefully evaluate–what really matters when it comes to the future of your contact center.
During this informative 30-minute webinar with Frost & Sullivan Principal Analyst, Nancy Jamison, we will deliver fresh perspectives on the important trends and must-haves that will differentiate your customer experience delivery well into the future:
- Why cloud-native will continue to outpace legacy cloud providers
- What contact center trends are making a noticeable impression and how to use them to your advantage
- How running your contact center using real time context and data will make you stand out with your customers
