Jim Lynch, Senior Director of Product Marketing, LiveVox
Steve Bell, Sr Director of Product Marketing, Talkdesk
Brad Snedeker, Director of Innovation, Calabrio
You know the questions that could shape the future of the contact center. Will agents or bots handle the majority of customer interactions? Will phone finally take a backseat to digital channels? Will design thinking become table stakes in the contact center? Where will AI make its biggest impact? Will at-home agents become the standard? How will we choose which CX metrics to prioritize?
This webinar “The Contact Center of 2025” will provide the answers. Contributors will share their expert predictions, executives will detail their forward-thinking blueprints, and innovators will unveil their game changing technology. You’ll leave with a snapshot into how emerging concepts, trends, technologies and best practices will transform the way we engage with customers. Watch our webinar if you want to stop playing catch-up and start getting ahead of the customer contact curve.