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CX Innovators June best practice webinar series

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This monthly webinar series showcases real-world success stories and expert advice from CX leaders, helping you improve customer experience, boost workforce efficiency, streamline operations, and drive business growth.

Join us for the June edition to hear how Fortem, part of the Wilmott Dixon Group, transformed its contact center operations and customer experience strategy with AI-powered tools. In this interactive session, you’ll learn:

How Fortem modernized its contact center to reduce hold times, improve first-touch resolution, and achieve 90–95% call quality scores.
Practical tips and strategies to enhance CX—no matter your industry or role.

Don’t miss this chance to get actionable insights from CX leaders who are shaping the future of customer engagement.

Join us on Jun. 18 at 7:30 a.m. PST | 10:30 a.m. EST to take your CX to new heights.